Jaalinee.com will strive to settle every dispute to the best interest of the artists, crafts persons and the buyer. Kindly read the Cancellation policy as caveat. Payment related dispute: If the payment made on the jalinee.com portal does not reflect in your profile page, or acknowledged by jaalinee.com , kindly drop a mail to support@jaalinee.com or WhatsApp to Jaalinee.com will check with our bankers and resolve the issue based on facts. Product related dispute: Kindly read the cancellation policy before placing an order. Understand that the products are hand made. Except for the conditions specified by the seller, the product is non-returnable in most cases. We highlight in each product page, the cancelation policy. Read it before placing an order.